Our Industry

Property management is an industry bogged down by inefficient processes and misaligned incentives that create a poor service experience for owners (NPS 8). Today, technology is decoupled from operational processes, such as scheduling showings, back-and-forth communication and managing repairs. Additionally, property managers overpromise on rental prices to get people to sign and have no consequence for slow tenant placement, while owners have months of vacancy and lost income. These inefficiencies lead property-management incumbents to have a 43-day vacancy average, much of which is unnecessary. This leads to an $86 billion annual economic waste in the U.S. alone.

Our Company

Doorstead is pioneering a new class of risk-free property management (i.e. iRenting) that allows landlords to get a rental offer within hours. This upfront guarantee regardless of occupancy (e.g.: $5,500/mo starting in 28 days) is disrupting the property management industry with big data and technology operations. The company uses modern data science to efficiently model risk alongside operations technology that enables consistent high-quality service at scale. Doorstead eliminates vacancy risk, makes the market more efficient and gives property owners true peace of mind.

In less than a year of operations, we’ve booked 7-figure gross sales, indexed rental prices for over 2.5M properties, and raised $3.3M from top tier investors. We believe that without the smart, hard-working individuals that make up our winning team, we would not be where it is today.

We have a once-in-a-lifetime opportunity to reimagine an entire industry and create the right way for today.

The Role

The operations manager is an integral part of the leadership team. You will be in charge of managing the execution of critical day-to-day tasks that ensure our newly acquired rental properties are ready for showings to prospective tenants as soon as possible without compromising the quality of work along the way. Juggling the important details of several projects on a tight timeline while managing multiple contractors at a given time will be your greatest—yet most rewarding—challenge.

Responsibilities include

  • Managing field agents to perform home inspections, and walk-throughs.
  • Reviewing, analyzing and editing home inspection reports.
  • Creating detailed plans from inspection reports to get properties ready for showings and move-in.
  • Hiring and managing maintenance vendors for property repairs; ensure maintenance work is completed in line with Doorstead standards.
  • Building a network of maintenance vendors, and monitor that each vendor is paid on time and is receiving enough work.
  • Managing incoming maintenance requests or emergencies.
  • Coordinating with tenants and maintenance vendors to schedule repairs and annual inspections.

Requirements

  • Prior experience working in project management, customer service, hospitality and/or client relations
  • Able to perform at a high level in a fast-paced, constantly-changing environment
  • Deep level of empathy and ability to connect with people from all walks of life
  • Ability to balance a passion for making people happy while setting expectations that will scale
  • Exceptional verbal and written communication skills
  • Impeccable organization, attention to detail, and ability to handle high volume and manage your own time
  • Comfortable using online platforms, such as Zendesk and Airtable
  • Able to think critically about how our team can continually improve processes
  • Strong desire to take ownership, and help us become a national brand