Our Industry

Property management is an industry bogged down by inefficient processes and misaligned incentives that create a poor service experience for owners (NPS 8). Today, technology is decoupled from operational processes, such as scheduling showings, back-and-forth communication and managing repairs. Additionally, property managers overpromise on rental prices to get people to sign and have no consequence for slow tenant placement, while owners have months of vacancy and lost income. These inefficiencies lead property-management incumbents to have a 43-day vacancy average, much of which is unnecessary. This leads to an $86 billion annual economic waste in the U.S. alone.

Our Company

Doorstead is pioneering a new class of risk-free property management (i.e. iRenting) that allows landlords to get a rental offer within hours. This upfront guarantee regardless of occupancy (e.g.: $5,500/mo starting in 28 days) is disrupting the property management industry with big data and technology operations. The company uses modern data science to efficiently model risk alongside operations technology that enables consistent high-quality service at scale. Doorstead eliminates vacancy risk, makes the market more efficient and gives property owners true peace of mind.

In less than a year of operations, we’ve booked 7-figure gross sales, indexed rental prices for over 2.5M properties, and raised $3.3M from top tier investors. We believe that without the smart, hard-working individuals that make up our winning team, we would not be where it is today.

We have a once-in-a-lifetime opportunity to reimagine an entire industry and create the right way for today.

The Role

The Account Manager will be part of the core operations team to deliver a first-class experience for property owners and tenants. We’re looking for someone who has a strong customer-first mentality, flexible thinking, problem solving, and excellent communication skills.
The role will be responsible for managing a group of properties and working with property owners and tenants to satisfy constraints while balancing a budget and solving problems effectively.

Responsibilities include

  • Handling day-to-day communication for a series of properties and property owners.
  • Provide first-class customer experience to property owners to help deliver our brand promise.
  • Schedule and manage vendors to fix issues with the house.
  • Provide continual communicate to impacted parties during issue resolution.
  • Provide quality assurance and follow-up to make sure tasks were completed well and on-time.
  • Manage healthy expectations with all parties with an aim to delight partners.

Requirements

  • Prior experience as an account manager preferred
  • Property and real estate knowledge preferred
  • Experience providing excellent customer service across challenging and sometimes ambiguous situations
  • Ability to be flexible and adaptable.
  • Able to perform at a high level in a fast-paced, constantly-changing environment
  • Deep level of empathy and ability to connect with people from all walks of life
  • Ability to balance a passion for making people happy while setting expectations that will scale
  • Exceptional verbal and written communication skills
  • Impeccable organization, attention to detail, and ability to handle high volume and manage your own time
  • Comfortable using online platforms, such as Zendesk and Airtable
  • Able to think critically about how our team can continually improve processes
  • Strong desire to take ownership, and help us become a national brand