Our Industry

There are 20 million single family residences (SFRs) in the United States, more than 19 million of which are owned by 15.5 million “very small investors,” individuals or families who own one or two units. For these rental property owners, there is little in the way of data or technology to help them understand the market rental rates for their property, find and market to the highest quality prospective tenants, and manage the ongoing maintenance of their rental units with minimal headache. Pain points like these are why more than a third of all SFR owners turn to property managers for help.

Full-service property management for SFRs is a hyper-local and highly fragmented business. And just like the owners, property managers have little in the way of data, tools, and automated processes to enable them to scale and work smartly. Further, there is a misalignment of incentives between traditional property managers and the owners they represent – managers can promise a high rental rate to win the business but do so without consequence if they secure a lower rate. They pitch fast leasing timeframes but have no skin in the game when vacancies stretch from weeks to months. Missteps on both of these fronts come at a high cost; they often are the difference between a homeowner making or losing money on their rental property each year.

Our Company

Doorstead (DRE# 02089344) is here to address these pain points and more which have long been considered “unfixable” by property owners. Doorstead is a full-service, digitally-driven property management company that puts both the owner and tenant customers at the center of what they do. For owners, they eliminate uncertainty by guaranteeing market rents, caps on vacancy, and cash flow. The company invested early in building local data sets and machine learning models, leveraging tens of attributes for a given home to predict market-clearing rents that minimize vacancy while maximizing owner cash flow. The Doorstead guarantee gives owners peace of mind while aligning incentives of the owner and manager.

In less than 2 years of operations, we’ve booked 8-figure gross rents, indexed rental prices for over 10MM properties, and raised $17M+ from the investors who backed Redfin with participation from executives at Opendoor and Uber. We believe that without the smart, hard-working individuals that make up our winning team, we would not be where it is today. We have a once-in-a-lifetime opportunity to reimagine an entire industry and create the right way for today.

Your Role

The Director of Operations will oversee all day-to-day activities to ensure the development and implementation of scalable operations, and a consistent, quality experience for all Doorstead customers. This leader will focus on defining and improving operational policies and procedures, measuring progress and identifying areas of improvement, hiring and mentoring a world-class team, and keeping the operations departments on track to support the high-growth trajectory of the company.

Your Responsibilities

  • Oversee all three operations departments at Doorstead: Fulfillment, Servicing, and Workforce.
  • Define and implement policies and procedures that will allow Doorstead’s operational departments to scale quickly and cost-effectively from market to market.
  • Collaborate with product and product operations teams to determine what technology to build and implement to automate or augment operational processes.
  • Develop and direct the management of Doorstead’s Fulfillment and Workforce teams to improve the velocity of properties moving through the rent-ready process and the velocity and quality of prospective tenants moving through the tenant pipeline while sustaining low defect rates, high customer satisfaction, and decreased cost per property.
  • Develop and direct the management of Doorstead’s Servicing team to be able to economically support and service thousands of properties under management while preserving Doorstead’s high customer satisfaction and retention rates.
  • Monitor department performance and provide weekly business reviews with senior leadership.
  • Hire, train, and mentor operations department heads and team leads, and oversee all hiring within the operations departments.
  • Collaborate with senior leadership to determine quarterly key initiatives and annual strategic plans for the organization.

Your Qualifications

  • 5+ years leading a 100+ organization.
  • Obsession with optimizing an organization’s efficiency and ensuring exceptional customer experience.
  • World-class problem solver and people manager.
  • Possess strong communication and leadership skills.
  • Ability to manage multiple, competing priorities and teams simultaneously.
  • Ability to create top-notch and scalable processes and policies.
  • A self-starter and collaborator that has the speed and resourcefulness to get things off the ground, while also having structure and discipline to consistently improve initiatives post-launch.
  • Experience implementing and driving self-service, CRM, ERP, and incident management tools for customer support processes.
  • Experience within real estate or property management is a plus.
  • Experience working at a high-growth startup is a plus.
  • Possess company’s values:
    • Owner mentality - High empathy and customer obsession.
    • Athlete mindset - Focused on deliberate practice and building momentum.
    • Lifelong learner - Having an internal compass, continuously learning, and open to providing and receiving feedback.
    • Member of a troupe - Believing in being better together and being on time, every time.
    • Pioneer - Fearlessly breaking through challenges and believing in working hard and smart.