Overview

Doorstead (DRE# 02089344) is pioneering a new class of risk-free property management (i.e. iRenting) that allows landlords to get a rental offer within hours. This upfront guarantee regardless of occupancy (e.g.: $5,500/mo starting in 28 days) is disrupting the property management industry with big data and technology operations. The company uses modern data science to efficiently model risk alongside operations technology that enables consistent, high-quality service at scale. Doorstead eliminates vacancy risk, makes the market more efficient, and gives property owners true peace of mind.

Our Industry

Property management is an industry bogged down by inefficient processes and misaligned incentives that create a poor service experience for owners (NPS 8). Today, technology is decoupled from operational processes, such as scheduling showings, back-and-forth communication, and managing repairs. Additionally, property managers overpromise on rental prices to get people to sign and have no consequence for slow tenant placement, while owners have months of vacancy and lost income. These inefficiencies lead property-management incumbents (NPS 8) to have a 43-day vacancy average, much of which is unnecessary. This leads to an $86 billion annual economic waste in the U.S. alone.

The Role

This Operations Manager role will be focused on defining and improving cross-functional operations throughout Doorstead. As an Operations Manager, you’ll strategize, manage, and develop your team in diagnosing problems and improving process execution. You’ll be accountable for defining and implementing solutions to build a world-class tech-ops property management platform. The ideal candidate will have a strong tech-ops background, a passion for real estate, strong organizational skills, process-oriented thinking, and a desire to join a fast-paced, high-growth startup.

Responsibilities Include

  • Creating processes & playbooks for property management
  • Testing & launching new projects or features
  • Setting KPIs & developing a plan to improve metrics over time
  • Cross-functional & stakeholder management
  • Identifying, prioritizing & executing highest impact projects
  • Mentoring & developing a team of Operations Coordinators

Requirements

  • 3-5 years of operations experience, ideally at a platform technology company.
  • Strong analytical & project management skills. You can launch a process and immediately track its success.
  • Data driven & customer obsessed. You're the voice of the customer and understand how to use data to improve the customer experience.
  • Growth mindset. You understand funnel conversion and how small improvements can have outsized impacts.
  • Highly coachable. You're excited about taking your experience and learning how to apply it to new industries.
  • Demonstrated ability to create scalable process. Property management is a process-driven business, and you can balance managing the business today while planning for where we'll be in two years.
  • Owner mentality. You're constantly improving your domain through testing and iteration.
  • Team player. You deliver on your commitments, enjoy working with a close-knit team, and are excited about contributing to and defining our culture as Doorstead becomes a national brand.

Pluses

  • Previous management experience
  • Experience in prop-tech
  • Prior roles in strategy & planning
  • Previous experience in maintenance (plumbing, electrical, HVAC, painting, etc.) or construction