Doorstead (DRE# 02089344) is pioneering a new class of risk-free property management (i.e. iRenting) that allows landlords to get a rental offer within hours. This upfront guarantee regardless of occupancy (e.g.: $5,500/mo starting in 28 days) is disrupting the property management industry with big data and technology operations. The company uses modern data science to efficiently model risk alongside operations technology that enables consistent, high-quality service at scale. Doorstead eliminates vacancy risk, makes the market more efficient, and gives property owners true peace of mind.
Property management is an industry bogged down by inefficient processes and misaligned incentives that create a poor service experience for owners (NPS 8). Today, technology is decoupled from operational processes, such as scheduling showings, back-and-forth communication, and managing repairs. Additionally, property managers overpromise on rental prices to get people to sign and have no consequence for slow tenant placement, while owners have months of vacancy and lost income. These inefficiencies lead property-management incumbents (NPS 8) to have a 43-day vacancy average, much of which is unnecessary. This leads to an $86 billion annual economic waste in the U.S. alone.
This Operations Manager role will be focused on defining and improving cross-functional operations throughout Doorstead. As an Operations Manager, you’ll strategize, manage, and develop your team in diagnosing problems and improving process execution. You’ll be accountable for defining and implementing solutions to build a world-class tech-ops property management platform. The ideal candidate will have a strong tech-ops background, a passion for real estate, strong organizational skills, process-oriented thinking, and a desire to join a fast-paced, high-growth startup.