Overview
Doorstead is pioneering a new class of risk-free property management (i.e. iRenting) that allows landlords to get a rental offer within hours. This upfront guarantee regardless of occupancy (e.g.: $5,500/mo starting in 28 days) is disrupting the property management industry with big data and technology operations. The company uses modern data science to efficiently model risk alongside operations technology that enables consistent, high-quality service at scale. Doorstead eliminates vacancy risk, makes the market more efficient, and gives property owners true peace of mind.
Our Industry
Property management is an industry bogged down by inefficient processes and misaligned incentives that create a poor service experience for owners (NPS 8). Today, technology is decoupled from operational processes, such as scheduling showings, back-and-forth communication, and managing repairs. Additionally, property managers overpromise on rental prices to get people to sign and have no consequence for slow tenant placement, while owners have months of vacancy and lost income. These inefficiencies lead property-management incumbents (NPS 8) to have a 43-day vacancy average, much of which is unnecessary. This leads to an $86 billion annual economic waste in the U.S. alone.
The Role
This Operations Coordinator role will be focused on executing and improving cross-functional projects in different capacities throughout Doorstead. As an Operations Coordinator, you’ll participate in defining high-impact projects and responsible for timely implementation of those in addition to communicating performance with applicable success metrics. You’ll be accountable for proper & timely implementation of processes as we build towards a world-class scalable tech-focused property management system. The ideal candidate will have a strong tech ops background, a passion for real estate, strong organizational skills, process-oriented thinking, and a desire to join a fast-paced, high-growth startup.
Responsibilities Include
- Implement processes, playbooks, and workflows in various capacities pertaining to property management
- Cross-functional & stakeholder management
- Help define & execute highest impact projects
Requirements
- Minimum of 1-3 years operations experience in the tech industry
- Strong analytical skills & project execution
- Growth-mindset and passion for continuously improving, highly coachable with ability to self-reflect, internalize, and apply feedback
- Quick learner with ability to adapt and take initiative in a high-level in a fast-paced constantly changing environment
- Impeccable organization, attention to detail, and ability to handle high volume and manage your own time
- Ability to think critically about how our team can continually improve scalable processes
- Positive attitude, delivers on commitments and enjoys working with a close-knit team
- Strong desire to take ownership, build long-term relationships, and help us become a national brand
- Customer obsession & communication skills
Pluses
- Previous ops coordination experience
- Experience in prop-tech industry